> Identity Agent Program | infrastructure.tamu.edu skip to main content
Infrastructure Division of Information Technology

Identity Services

Identity Agent Program

About the Identity Agent Program

The Identity Agent Program supports departmental use of NetID accounts.

The program relies on selected staff designated by authorized departmental officials to act as trusted authorities for NetIDs. Upon completion of all training requirements, identity agents will be given access to the NetID system and enabled to perform functions specific to their role.

Identity Agent Roles

A NetID account consists of:

  • Identity Data
    • Biographical information (name, birth date)
    • Contact information (email, phone number)
    • Identifiers (UIN)
    • Affiliations with organization (faculty, staff, student)
  • Login Credential
    • Login Identifier (NetID)
    • Authentication material (password, password + Duo)

The Identity Agent roles have been developed to align with the two components of an account.

  • HR Identity Agents view and add identity data to the NetID Identity Management System.
  • IT Identity Agents assist departmental personnel with NetID technical issues.

Program Status

The HR Identity Agent role was launched at the HR Liaison Network Fall meeting on September 30, 2014. Interested HR personnel are now able to pursue designation as an HR Identity Agent.

Now that the HR Identity Agent role is in operation, work has begun to codify the IT Identity Agent role and develop tools.

HR Identity Agent

The NetID Identity Management System (IdMS) relies on data in Workday employee records to automate creation, maintenance, locking and removal of NetID accounts for employees. While this works well for maintaining employee account information, issues can arise when an employee is in transition due to delays in employee record updates.

Designated HR Identity Agents are able to view, create and edit personnel records in the NetID IdMS, enabling their employees to activate NetID accounts and gain access to departmental systems on day one of employment. HR Identity Agents are also able to preserve part-time employee access to their NetID accounts while not actively working.

How to become an HR Identity Agent

To become a designated HR Identity Agent, you must meet eligibility requirements, submit a designation request, and complete the required training courses.

Eligibility Requirements

  • For TAMU (02)
    • be a designated HR Liaison
  • For other system members
    • hold a position responsible for providing human resources services for your department

Designation Request

The HR Identity Agent Designation Request Form will need to be filled out and submitted.

Training Requirements

Two TrainTraq courses will need to be completed:

  • Export Control training (2111212) - recommended
  • HR Identity Agent training (2112334) - required

List of HR Identity Agents

The NetID HR Identity Agent list is available online.

Cancellation of HR Identity Agent privileges

The department can revoke the HR Identity Agent designation at any time by submitting an HR Identity Agent Designation Request Form indicating that access should be removed. Changes in department or employment status of an HR Identity Agent, or application access inactivity for 6 months will also trigger a review of the HR Identity Agent's eligibility.